Shipping

Shipping Policy

This policy explains dispatch, delivery, COD, tracking, failed delivery, and RTO handling based on the current store workflow.

Processing And Dispatch

Published dispatch estimate: 1-2days.

Published delivery estimate: 5-6.

Charges, COD, And Serviceability

Shipping charge behavior: ₹69 standard shipping fee when applicable. This describes current system behavior and is not a permanent free-shipping promise unless the published business configuration says so.

free shipping threshold is ₹999

COD is available in the current checkout flow, but COD orders remain pending until accepted and may be cancelled for serviceability, stock, address, fraud, or operational reasons.

Couriers And Tracking

Configured courier information: Delhivery.

Tracking information is shown only when an order has tracking details recorded. The Track Order page provides guidance rather than an insecure public lookup form.

Failed Delivery, Refusal, And RTO

Customers are responsible for reachable contact details and accurate delivery addresses. Failed delivery, refusal, or inability to complete delivery may result in return-to-origin handling.

RTO inventory restoration is handled only after the appropriate goods-return stage is recorded by operations.

If a package appears damaged or an item is missing, contact support with the order number and relevant details as soon as possible.

Contact

For questions about this page, orders, returns, refunds, or account records, contact support using the published channels below.